In order to supply our customers with a huge range of products from top brands such as Nike, adidas, Prostar, Stanno, Uhlsport, Umbro, Mitre, etc - we are unable to hold every product size/colour variation in stock. Due to this, when you place an order with Directsoccer.co.uk we will purchase your items direct from the appropriate supplier. Once we receive these items, they will be shipped out to you by our dispatch team for next working day delivery.

If your order includes personalisation, this will be completed in house by our embroidery/printing departments once we receive your products from the suppliers.

If you wish to cancel or amend your order, please get in touch with us as soon as possible. Our warehouse is automated, utilising robotic technology to allow us to ship orders to customers faster than ever before. Therefore, it will not always be possible to cancel/amend an order once placed. We will do our best to accommodate our customers’ requests but cannot guarantee we can action amendments or cancellations once an order has been placed.

Order deliveries are carried out by DPD UK and are at a fixed rate whatever the size of your order. All lead times shown are subject to stock availability and take effect once full payment/payment details have been received. You will be informed promptly should any stock issue arise.

You can track your delivery once it has been dispatched by clicking here.

We detail all expected shipping dates at point of purchase to allow our customers to make an informed decision before purchasing.

The longest lead time will apply if an order contains a mixture of items in the table above. Orders should be placed separately if you wish for the item specific lead time to apply.

Deliveries are carried out by DPD or Royal Mail at a fixed rate whatever the size of your order. Please note that Royal Mail will only be available at the checkout if the parcel is under 2kg.

DPD Next-Day Delivery (after dispatch)

UK Mainland - £5.99 DPD Pick Up (Ship to Shop, UK Mainland) - £4.99

Northern Ireland, Scottish Islands and Isle of Man - £14.99

Channel Islands and Isle of Wight - £24.99

The following postcode areas will require 2 working days for delivery: AB31-AB38, AB41-AB56, FK17-FK21, G83, IV1-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW3, KW5-KW14, PA21-PA38, PA80, PH15-PH26, PH30-PH41, PH49-PH50

Orders outside of UK mainland will require an additional 2 working days for delivery.

Royal Mail Tracked 48 (after dispatch)

This option is available to any location in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) at the flat rate of £3.99 per order.

Collection from our Premises

You have the option of collecting your order from our premises at: 3 Ainslie Street West Pitkerro Industrial Estate Dundee DD5 3RR

Please note that customers have 30 days to collect their order. If the order is not collected within this timeframe, the items will be returned to stock and a refund will be issued.

Please note that postcode restrictions may apply for all delivery options. Using the tracking number provided once your order has been dispatched, you can track your DPD delivery here once it has been dispatched, and Royal Mail here.

We are currently shipping to the following destinations:

UK Mainland (Scotland, England, Wales)

Northern Ireland

Western Isles

Orkney Islands

Shetland Islands

Isle of Wight

Isle of Man

Channel Islands

Isles of Scilly

We hope to introduce more destinations in the near future.

Due to Brexit, we are experiencing some delivery delays as our courier companies transition to new rules and guidelines.

We would also like to make our European customers aware that there may be additional charges payable on receipt of your order. Unfortunately, at this stage it is unclear what these charges may be as policy will vary depending on shipping destination. Direct Soccer has no control over these potential charges. We will update our European customers as soon as our courier companies confirm the new legislation, and effect it will have on European deliveries from the UK. Thank you for your patience in the meantime.

Items should be returned within 28 days of receipt, in unused condition and in original packaging, with tags still intact. Your refund will be processed within 5 working days from receipt of your return. Delivery costs are non-refundable. Return of items will be at your own cost and risk - we recommend using a tracking service as we cannot be held responsible for items lost in the post. We do not offer exchanges; therefore, we recommend any replacements needed are ordered on our website.

PLEASE NOTE: All personalised items (including Clubshop items with added embroidery or print e.g badges, names and numbers) are NON-REFUNDABLE, unless there is a manufacturing defect.

To return any unwanted items please complete the form below and include this in your return package.

Click to Download Form

All returns should be sent to:

Direct Soccer Returns Dept,
3 Ainslie Street,
West Pitkerro Ind. Est.,
Broughty Ferry,
Dundee,
DD5 3RR

Permission from the copyright holder must be obtained by the customer for copyrighted logos before providing the artwork to Direct Soccer for reproduction. We will not reproduce professional club badges without written consent directly from the club first.

In the rare instance that you have received your order and believe there is an item missing, please contact us within 3 working days from receipt.